Overall the humidor runs fine but mine came damaged to my residence but since I did not want to wait any longer and send it back I just decided to keep it and I really wanted the Espresso color but was told after purchase of 1750 that it would not be available til August. My question is why would you allow a purchase to go through if the item would not be available to ship 2 months later? Also getting a hold of someone to answer a question was a challenge and I never got a call back same day and I had to call another company and act like I bought the same Redford humidor fridge from them and they walked me through on how to adjust my tray level. Also my temperature/humidity reading did not match up to my 3rd party digital hygrometer so I had to play with the sensor and that wasn’t an easy task because the instructions say use a screwdriver but you really need a small tip of a sharp steak knife to put in the flathead space screw on the sensor and turn it to try and get the humidity to match your 3rd party hygrometer. At the moment I am running 61.5 degree temperature and 70 percent humidity. I’m not sure how to adjust it to a 65 degree temp and get the humidity to stay at 70 percent and match up to my 3rd party digital hygrometer and wish the humidor was easier to adjust but I will just leave it as is because I’m done checking it every day.

It was delivered on time and perfect for setup. Thank you

Received unit in pristine condition. Wasn't even a scuff on packaging. This unit is absolutely beautiful. The pictures online truly do not do it justice. The first week I fought over humidification and cooling problems. I finally gave up and called Ben (which I should have done much sooner). Within 5 minutes he emailed me the solution to the problem. It has worked perfectly ever since. I purchased this unit from Elegant Bar knowing I would have to wait a month for them to come in rather than purchasing from another supplier who had them in stock solely due to the customer service reviews for Elegant Bar. Ben sure came through with the service for me. I'm very pleased with my whole experience with Elegant Bar.

I did a lot of research and you really cannot find a better humidor for the price. The workmanship and quality is excellent. I needed to tinker with my humidor a bit (more below) but my buddy bought one at the same time and his humidor was SPOT on immediately and he was able to load up the humidor and enjoy it right away.

I had a blip on the delivery of my humidor so I had to call customer service. Unfortunately, this was right around the holidays and I ended up sending an email the day before Thanksgiving not expecting resolution until the next week. To my shock, I received a phone call from Ben within minutes of my email. Unfortunately, it was the end of the day and everyone was gone for the long weekend but Ben promised to get back to me on Monday. True to his word, he resolved the issue on Monday to my benefit.

Once I got the humidor in place, I did have issues with temperature and humidity control. The bottom line was that my humidor needed to be calibrated. This was an easy process and Ben was very good at quickly getting me the information that I needed to get this done. The humidor is now up and running and holding the climate perfectly.

A+++++ for the humidor and the E-Bar!

If your looking for a quality built unit that holds a great amount of cigars look no further. Truly a piece of furniture. Looks beautiful! Your cigars look pretty nice with the led light on too. Heats and cools your cigars as well as humidity control. Would highly recommend if your in the market for an electric humidor!