Frequently Asked Questions

What is the expected shipping time?

Most items ship within 2 business days after your order is placed. Transit time typically ranges from 2–6 business days, depending on your location and the shipping method. Please note that White Glove Delivery Service may add an extra 2–3 business days. We’ll email you tracking information as soon as your order ships.

Can I get a call before my delivery arrives?

For large freight or LTL shipments, we always request that carriers call customers in advance to schedule a delivery window. Please note that standard ground shipments usually do not include a pre-delivery call.

Do you ship outside of the United States?

Yes! We ship select humidors, lockers, and other products internationally. For an international shipping quote, please email support@yourelegantbar.com with the item number and your complete shipping address.

Are the products fully assembled?

Yes, all our products arrive fully assembled. In some cases, you may need to adjust shelves or position accessories, but no major assembly is required.

What if my shipment is damaged during delivery?

Your satisfaction is our priority. Once you place your order, you’ll receive instructions by email on how to inspect and handle possible shipping damages. If your shipment arrives damaged, we’ll replace it at no cost to you. Please refer to our damage policy email for full details.

Do you offer a referral or affiliate program?

Yes! We love rewarding customers and partners who help us spread the word. Learn more about how you can earn commissions by joining our affiliate program here.

Do you offer custom cigar humidor or locker designs?

Absolutely. We specialize in custom cigar humidors, walk-in rooms, lockers, and cabinet solutions for lounges, retail shops, and collectors. Contact us for a free consultation — we’ll help you design the perfect storage solution tailored to your space and needs.

Can you help me design a cigar lounge or walk-in humidor?

Yes, we provide free expert consultations for designing cigar lounges, retail displays, and walk-in humidors. Our team will work with you on layout, materials, climate control, and more to ensure your project meets the highest standards.

Do you sell to both businesses and individual collectors?

Yes. We proudly serve cigar lounges, retail stores, hospitality venues, and wholesalers, as well as individual collectors and enthusiasts looking to elevate their cigar storage at home.

What makes your humidors different?

Our humidors are crafted from premium materials like Spanish Cedar and Mahogany for optimal aging and preservation. We combine high-quality construction with elegant design, trusted partnerships, and expert support to give you peace of mind that your cigars are stored in the best conditions possible.

Do you offer air purifiers or smoke eaters for cigar rooms?

Yes, we carry a range of commercial-grade smoke eaters and air purifiers to help maintain clean, comfortable air in cigar lounges, shops, and private smoking rooms.

How can I contact you if I have more questions?

We’re always here to help. You can reach our team by phone at 888.501.3227 or by email at support@yourelegantbar.com for general questions or jied@yourelegantbar.com for sales inquiries.

Still have questions? Feel free to reach out anytime — we’re happy to help you find the perfect solution for your cigar collection or business.