Frequently Asked Questions
Q. What is the expected shipping time?
A. Items typically ship within 2 business days after you place the order. Transit time vary from 2-6 business days. White Glove Service will take extra 2-3 days.
You will get the tracking info as soon as your order ships out.
Q. Can I get a call before the carrier comes out for delivery?
A. We request all carriers carrying LTL/freight shipments to call our clients prior to delivery. Ground shipments do not get a call.
Q. Do we ship to outside of US?
A. Yes. Please email email@example.com the item number and ship to address to get the shipping quote. We ship humidors, lockers, wine coolers and other items outside of USA.
Q. Is the product fully assembled?
A. All products are fully assembled. You might have to move things into place for example the shelves in a cabinet other than that there is no assembly required.
Q. What if my shipment is damaged?
A. Once you place the order you will get an email from us describing how to handle damages. There will be no cost to you to replace the item, please refer to the email for details.
Q. Do you have a referral / affiliate program?
A. Yes, please click on this link to get more details.