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Customer Service

Customer Service Representative We take pride in our customer service.

Talk to our customers and they will tell you how much effort we put in to educate our customers so they can make the best decision buying something from us. Talk to one of our representatives if you have any kind of questions, we will try our best to get you what you want.

★ Reviews

Let customers speak for us

236 reviews
Arrived damaged

My ordered shipped a week late, and unfortunately both humidors arrived with holes punched through the cedar backs. I am now waiting for replacement backs to deliver. I've removed the broken backs, pulled the staples, and sanded off the existing glue. This is more than I bargained for. But it is what it is. Elegant Bar needs to secure their shipments with stronger reinforcement so the product will not be damaged like this.

Great Humidor

Nice boxes, good finish , excellent color

Elegant Bar it is!

I made the purchase to surprise my husband who was looking into wine bars. I looked everywhere to find the right one. Although I never looked into spending as much as I did but boy am I glad I did! These guys are incredible! After finding out the fridge was not accepted in California they had to readjust the cabinet to match the new fridges measurements. It did take a while because of this but it was so worth it! My husband loved it soooo much! And the white glove delivery was the icing on the cake!


Excellent service, excellent product. I’m a very pleased customer.

Cigar oasis review

Appears well made. Easy to set up.
1month old and I’m quite satisfied.
The wi fi app doesn’t work, but, I expected that based on other reviews.
With the door closed the fan when running is very quiet. According to the factory the twin auxiliary fans are not available YET.
I like it, but I do use auxiliary humidifcation pads in the upper and middle area of my tower humidor to reduce the amount of run time on the Oasis unit.